Shipping policy

All orders are made from scratch and take time, we do however try our best to get orders complete and shipped in 3 weeks.
Although our wedding orders are a minimum of 4 weeks to complete, with materials in stock and up to 6 weeks if materials are out of stock and need to be ordered in.
Once payment is made we do order materials in on a weekly basis to avoid disruptions.

All orders are shipped via Australia Post and packaged secured and protected as we can and registered tracking is purchased as well.
Orders that are over $100 are sent with insurance. If you would like to purchase insurance for your order under $100 it is an additional $2.50 please email us at scdecorlaser@outlook.com

Although we take care packaging your order breakage can happen. SC Decor Laser & Engraving is not responsible for any breakages we are not responsible for Australia Post handling and Freight. Once your order leaves our hands we can not control what happens. If your order breaks we can not make it at free of charge and then reship it free of charge. It is not feesable for our business to do this.
We will however remake your order at material costs only and reshipping is at customers own costs. We can not refund shipping. We do ask for customers to take their item to australia post for inspection and fill in a complaint form and ask for compensation of insurance if insurance was purchased by the customer.

Once items are shipped it usually takes up to 1 week from our home office in Nth QLD

Although we take a lot of care in packaging the unexpected can happen. So please email us if it does and your matter will be sorted with in 14 business days.

Thank you kindly
SC Decor Laser & Engraving